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Experience and Background

Charlie’s career has spanned corporate learning, human resources, consulting and organisational capability development across the hospitality, retail, banking, financial services, government, telecommunications, mining and management consulting sectors.

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Her career began in operational training, where she quickly discovered her ability to connect with people and bring learning to life. She went on to hold regional and group learning leadership roles with organisations including Nando’s, African Bank, Hilton International and TransUnion before establishing her independent consultancy in 2010.

Since then, Charlie has partnered with organisations across Africa, the Middle East and Europe to design and deliver leadership programmes, learning academies, blended learning journeys, digital learning solutions and workplace capability initiatives.

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Career Impact

  • More than 28 years of learning and development experience

  • Over 15,000 professionals trained

  • More than 250 blended and digital learning programmes designed and implemented

  • Learning solutions delivered across Africa, the Middle East and Europe

  • Experience supporting multinational organisations, government entities and growing businesses

 

Qualifications and Professional Development

Charlie holds:

  • An NQF Level 7 qualification in Advanced Human Resource Management from the University of South Africa

  • An NQF Level 6 qualification in Human Resource Management

  • Training and Development qualifications in facilitation, training needs analysis and programme development

  • Assessor Level 1 and 2 certification

  • Additional professional development in learning design, leadership development, coaching and digital learning

 

Areas of Expertise

Charlie’s expertise includes:

  • Learning strategy and capability development

  • Learning needs analysis

  • Programme and curriculum architecture

  • Leadership and management development

  • Human skills and workplace capability development

  • Blended learning and microlearning

  • eLearning and digital learning design

  • Learning academies and modular pathways

  • Workshop design and facilitation

  • Facilitator and learner resource design

  • Assessment design

  • Learning project and programme management

  • Stakeholder engagement and relationship management

  • Skills development and workplace compliance

  • GenAI-enabled instructional design

 

Charlie’s Approach

Charlie believes that effective learning begins with understanding the organisation, its people and the performance challenge that needs to be addressed. She takes the time to listen, ask the right questions and understand the workplace context before recommending a solution. Her approach is structured and strategic, but always practical, collaborative and deeply human. Known for her energy, pragmatism and ability to connect with people at every level of an organisation, Charlie designs learning that is relevant, engaging and immediately applicable in the workplace.

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How Charlie Supports Clients

Charlie partners with clients from initial discovery through to design, development and implementation. Depending on the need, she can support an organisation with a single learning solution or help architect an integrated capability-development journey.

Her work includes the following:

  • Identifying learning and capability needs

  • Designing learning strategies and development pathways

  • Creating customised workshops and learning journeys

  • Developing digital, blended and microlearning experiences

  • Designing facilitator guides, learner resources and assessments

  • Facilitating leadership, management and human-skills programmes

  • Managing complex learning projects from concept to implementation

  • Helping organisations translate learning into workplace application

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Selected Client Experience

Charlie’s experience includes work for organisations such as PwC, NEOM, Dubai Tourism, Mashreq Bank, Bank Muscat, Absa, Nedbank, Standard Bank, FNB, MTN, Vodacom, MultiChoice, ABInBev, Hilton International, ICLEI Africa and several South African government entities.

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