Privacy Policy
1. Introduction
Activate Learning Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, submit an enquiry, or engage with our learning and development services.
This policy applies to personal information collected through our website, email communication, online forms, client engagements, proposals, workshops, learning programmes, and related business activities.
2. Who We Are
Activate Learning Pty Ltd is a learning and development consultancy that designs and delivers practical learning journeys for businesses, teams, leaders, and employees.
For the purposes of this policy, Activate Learning Pty Ltd is the responsible party for the personal information we collect and process.
Business name: Activate Learning Pty Ltd
Website: www.activatelearning.co.za
Email: info@activatelearning.co.za
Business address: 53 Draper Close, Parklands North, Cape Town, 7441, South Africa
3. Personal Information We May Collect
We may collect personal information that you voluntarily provide to us, including:
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Your name and surname
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Business or organisation name
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Job title or role
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Email address
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Phone number
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Information submitted through enquiry or contact forms
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Details about your organisation’s learning and development needs
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Communication preferences
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Workshop, coaching, or programme participation information
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Feedback, survey responses, or evaluation information
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Website usage information collected through cookies or analytics tools
We only collect information that is relevant to the purpose for which it is needed.
4. How We Collect Personal Information
We may collect personal information that you voluntarily provide to us, including:
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Your name and surname
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Business or organisation name
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Job title or role
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Email address
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Phone number
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Information submitted through enquiry or contact forms
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Details about your organisation’s learning and development needs
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Communication preferences
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Workshop, coaching, or programme participation information
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Feedback, survey responses, or evaluation information
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Website usage information collected through cookies or analytics tools
We only collect information that is relevant to the purpose for which it is needed.
5. Why We Use Your Personal Information
We use personal information for legitimate business and service-related purposes, including to:
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Respond to enquiries and requests
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Communicate with prospective and current clients
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Understand your organisation’s learning needs
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Prepare proposals, quotations, learning designs, and related documents
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Deliver workshops, coaching, consulting, and learning programmes
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Manage client relationships and project communication
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Improve our services, website, and learning experiences
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Send relevant business communication, where appropriate
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Meet legal, financial, contractual, and administrative obligations
We will not use your personal information for purposes that are unrelated to the reason it was collected, unless permitted or required by law.
6. Website Cookies and Analytics
Our website may use cookies or similar technologies to improve your browsing experience, understand how visitors use the site, and support basic website functionality.
Cookies may help us understand which pages are visited, how users interact with the website, and how we can improve the user experience.
You can adjust your browser settings to refuse or delete cookies. However, some parts of the website may not function properly if cookies are disabled.
7. Direct Marketing and Communication
We may send you occasional business-related communication, such as updates, insights, service information, or learning-related resources, where we have a lawful basis to do so.
You may opt out of receiving marketing communication from us at any time by using the unsubscribe option, where available, or by contacting us directly.
8. Sharing Personal Information
We do not sell your personal information.
We may share personal information only where necessary and appropriate, including with:
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Trusted service providers who help us operate our website, email, systems, or business processes
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Professional advisers, where required
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Clients or client-authorised representatives, where learning delivery requires it
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Regulatory, legal, or public authorities, where required by law
Where we use service providers, we expect them to protect personal information and process it only for the purpose for which it was shared.
9. International Transfers
Some digital tools, platforms, or service providers we use may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal information.
10. How We Protect Personal Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include secure storage, access controls, password protection, limited access to information, and the use of reputable digital platforms and service providers.
11. How Long We Keep Personal Information
We keep personal information only for as long as it is needed for the purpose for which it was collected, or for as long as required by law, contract, financial reporting obligations, or legitimate business needs.
When personal information is no longer required, we will securely delete, destroy, or anonymise it where reasonably possible.
12. Your Privacy Rights
You have the right to:
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Ask what personal information we hold about you
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Request access to your personal information
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Ask us to correct or update inaccurate information
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Object to the processing of your personal information, where applicable
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Request that we delete personal information, where legally permissible
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Withdraw consent where we rely on consent to process your information
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Complain to the Information Regulator if you believe your personal information has been processed unlawfully
To exercise these rights, please contact us using the details provided below.
13. Information Regulator
If you believe your personal information has been processed in a way that does not comply with applicable privacy law, you may contact the Information Regulator South Africa.
14. Contact Us
For any questions about this Privacy Policy or how we process personal information, please contact:
Activate Learning Pty Ltd
Email: info@activatelearning.co.za
Website: www.activatelearning.co.za
Information Officer / Privacy Contact: Info Policy Crew
15. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations. The latest version will be made available on our website.